![]() ![]() If you send a photo of the damaged, we’ll go ahead and send out another. When the product is received broken: I’m so sorry about that.Let’s see what we can do about correcting your order. Let me bring up your order so we can see what happened and get another sent to you. When a product is never delivered: So sorry to hear that.We’re going to send another to your address, and it should arrive within the next week. It looks like your order shipped to the wrong address. When the incorrect shipping address is entered.The scripts below will cover the basic issues of price errors, order mix-ups, and other product-related issues. You want to help resolve their issue, but you also want to make sure that their concerns are heard and understood. The first thing you want to do when there’s any issue, regardless of who’s at fault, is apologize and convey empathy. Were you still having issues with ?Ĭustomer Care Scripts for Apologizing for Order Mixups, Product Issues, and Other Concerns ![]() Do you want to pick up where we left off on our last call?
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